What steps should a supervisor take upon receiving an external complaint directly?

The appropriate response when a supervisor receives an external complaint directly involves recording the interaction and completing a Blue Team entry. This process is essential as it ensures that all details of the complaint are documented accurately and systematically. The Blue Team is typically a reporting system used within law enforcement agencies to track incidents, complaints, and other significant interactions, which supports transparency and accountability.

Documenting the interaction allows the supervisor to maintain a formal record that can be reviewed later if necessary. This process also aids in assessing the validity of the complaint and in taking appropriate actions based on the findings. Additionally, it provides a pathway for further investigation, if needed, and helps the agency to address any potential issues raised by the external complaint effectively. By properly documenting the interaction, the supervisor can ensure that there is a clear history of the complaint process, which is vital for accountability.

Gathering personal information and letting the complainant leave without further action would not address the seriousness of the complaint. Contacting the complainant's supervisor for details or referring the complaint to another agency may also undermine the responsibility of the receiving supervisor to handle and document the complaint adequately and provide appropriate resolution or follow-up. Thus, completing a Blue Team entry and properly recording the interaction not only fulfills procedural responsibilities but also enhances