What is the role of the External Grievance Appeal?

The role of the External Grievance Appeal is primarily to ensure that inmates have an avenue to appeal their grievances to a party that operates outside of the immediate correctional facility. This can serve to uphold transparency and accountability within the institution by introducing an external perspective into the grievance process. Allowing inmates to appeal to a non-office employee helps prevent potential biases that might arise when grievances are handled solely by staff within the facility.

Additionally, this process can empower inmates by providing them with a clear method to voice concerns that may not have been adequately addressed through internal channels. Overall, the External Grievance Appeal aims to uphold fairness and integrity within the management of inmate grievances.