What is required when handling external complaints involving excessive force or physical abuse?

When handling external complaints involving excessive force or physical abuse, making immediate personal contact with the complainant is essential. This action allows for the establishment of a personal connection, which can encourage open communication and trust. Engaging with the complainant directly enables the sergeant to gather detailed information about the incident while it is still fresh in the complainant's mind. It also demonstrates responsiveness and a commitment to addressing concerns seriously, which is crucial in maintaining public trust and accountability.

Direct communication can facilitate a more thorough understanding of the situation, allowing for better documentation of the complaint and any evidence that may need to be collected. It also provides an opportunity to explain the complaint process to the complainant, ensuring they understand the steps that will be taken following their report. This proactive approach can also help in defusing potential tensions and show that the agency values the feedback of the community it serves.