What is one of the steps to be taken after meeting a complainant regarding an external complaint?

Obtaining pertinent information is a crucial step after meeting a complainant regarding an external complaint. This phase involves gathering all relevant details that can clarify the nature of the complaint, including specific facts, evidence, and any witness testimonies that may aid in the investigation.

Thoroughly collecting this information helps ensure that the complaint is addressed accurately and efficiently. It sets the groundwork for any necessary follow-up actions, assessments, or potential resolutions. By focusing on acquiring detailed information, investigators can better understand the situation and work towards a resolution that is both fair and informed, ultimately leading to improved practices and accountability within the organization.

In contrast, filing a report with the police or preparing a formal presentation may not be immediately relevant steps right after meeting with the complainant. Ignoring the complaint is not an option, as it undermines the integrity of the complaint process and fails to address the concerns raised by the complainant. Thus, obtaining pertinent information is essential for effective handling of external complaints.